Getting help from BridalIQ
Let BridalIQ support look at your store and fix a problem, for as long as you choose. See everything they looked at and changed, and end it any time.
Let BridalIQ support in
- Owners: open Settings and find Get help from BridalIQ.
- Say in a few words what's wrong, like "Receipts print blank on the front register".
- Pick how long: 4 hours, 24 hours (the usual) or 3 days.
- Pick what they may do: Look and fix (the usual) or Look only.
- Press Let BridalIQ support in.
Nobody shares a password. BridalIQ support signs in as themselves, with their own emailed code, and can only open your store while you allow it. When the time is up they're out by themselves.
What they can and can't do
- Look only: they can open any screen and record, but every change is turned off.
- Look and fix: they can do what an owner does, except change your team, roles or owners, your plan, your card payouts or bank details, give themselves more time, link your store to another store (QuickBooks, vendor logins, moving invoices or stock), export all your customers, or send your customers texts, emails, her page or a pay link.
Card numbers are never kept in BridalIQ POS, so nobody can see them, support included. Links that open something without signing in (a bride's page, a pay link, her move or cancel link, the WedGen link) are hidden from support too, so nothing they saw still works after they leave.
Some screens set themselves up the first time your store opens them. With Look only, support can't open those until someone in your store has.
Everyone can see they're there
While BridalIQ support is in your store, every screen shows a bar at the top, like BridalIQ support (Matt Lake) is helping until 4:30 PM. Your team sees it too.
When BridalIQ asks first
Sometimes BridalIQ notices a problem before you do (a stuck card payment, QuickBooks posts that need a look). Then they can ask to come in. Owners get an email and see the request at the top of Home, with why. Press Let them in (you can switch it to Look only first) or No thanks. Nothing opens until an owner says yes, and a request goes away after 3 days.
See what they did: Support visits
Settings, Get help from BridalIQ, Support visits lists each visit: who, when, why, how many screens they looked at and how many changes they made. Open one to see every screen and record they opened and every change, with what it was before and after. Below it is every time BridalIQ was let in, asked, or told no. This is kept for good and can't be deleted. Changes also show in the store's History marked "(BridalIQ support)".
End it any time
Press End access now on the same card. They're out right away: the next thing they try is refused.